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Website Privacy

Website Privacy Statement

This privacy statement applies only to the Lentara UnitingCare website and not to any websites to which Lentara UnitingCare provides a link. All persons using this website are also encouraged to view the Lentara UnitingCare Disclaimer and our Privacy Policy, both located on this page.

Lentara UnitingCare collects and uses personal information as provided by you in this website for any of the following reasons: (a) so that we can obtain and respond to your feedback and emails; (b) to obtain public applications for our services, that we will assess and use to provide relevant services; (c) to obtain mailing addresses for people subscribing to our newsletter; and (d) for accepting, recording and acknowledging your donations to us.

Lentara UnitingCare will only use and/or disclose the information for these purposes or for a related secondary purpose as permitted under privacy legislation. Lentara UnitingCare does not use cookies.
Personal information that is collected by Lentara UnitingCare is primarily managed in accordance with the Privacy Principles that are detailed in Schedule 1 of the Privacy Act 1988 (C’th).

If you have any queries about this website and your privacy, please contact the office of Lentara UnitingCare on tel: (03) 9351 3600 or postal: PO Box 3217 Broadmeadows, Vic 3047 alternatively, you may contact the Office of the Australian Information Commissioner on tel: 1300 363 992 or if calling from outside Australia +61 2 9284 9749.

Disclaimer

Lentara UnitingCare takes all firewall and security precautions necessary to secure its website content, including information provided to us by persons interacting with our website, however Lentara UnitingCare informs its website users that internet security cannot be guaranteed and Lentara UnitingCare accepts no liability for internet security breaches.

Lentara UnitingCare advises that all its services are accessible via direct communication such as letters, telephone or face to face contact, should any person prefer not to send personal information to us by way of this website.

The content of this Lentara UnitingCare website is primarily provided for information purposes only. No claim is made, at any time, as to the accuracy or currency of the content on this site. Lentara UnitingCare does not accept any liability to any person for the information or advice (as written, implied or otherwise) provided on this website or incorporated into it by reference. No responsibility or liability is taken for any information that may appear on any linked websites.

Lentara UnitingCare makes every effort to ensure that links on this site are current and working.  If you are having difficulties with any of our links, please contact the office of Lentara UnitingCare.

Statement of commitment

Lentara UnitingCare is committed to maintaining the privacy of all individuals according to our statutory requirements regarding how we collect, hold, use, disclose, correct, transfer and dispose of information. Principally, we manage your personal and sometimes sensitive information in accordance with the 13 Australian Privacy Principles identified in Schedule 1 of the Privacy Act 1988 (Commonwealth); the Adoption Act 1984 (Vic); and the Health Records Act 2001 (Vic). 

Additionally, as part of our government funding agreements, the following Acts may also apply as if Lentara UnitingCare were an organisation within the meaning of that Act: Information Privacy Act 2000 (Vic); Freedom of Information Act 1982 (Vic); Freedom of Information Act 1982 (Commonwealth); Public Records Act 1973 (Vic); Archives Act 1983 (Commonwealth).

Collection and purpose

Information is usually collected from you, or a third party with your consent, so that we can provide you with services that you consider to be most appropriate.

Information may be collected when you request, apply for, or access a service. The type of information we collect from you may be both personal and sensitive. Sensitive information is information about your racial or ethnic origin; political opinion or association; trade union or professional association membership; religious or philosophical beliefs; sexual preferences; criminal record; and health information.

You have a right not to provide us with the information we request from you however, this may limit the services we are able to provide to you. If this is the case we will let you know.

You may be able to access services using anonymity or a pseudonym however this may limit our services to you. If this is the case we will let you know.

Use and disclosure

We use your information to provide quality care and suitable services. Some of these services are provided by Lentara UnitingCare, some services are provided by other community service providers or government offices.

We understand that your information is sensitive and we will not use if for a secondary purpose unless that purpose is directly related to the primary purpose of collecting the information. When we need to speak with other people about your circumstances, we will ask your consent before speaking with others (third parties), unless we are otherwise required by law. You have a right not to give consent however this may limit our services to you. If this is the case we will let you know.

Right to access and correction

We will keep information about you as accurate, complete, relevant and up to date as possible. You have a right to access and correct information if it’s established as incorrect, misleading, inaccurate, incomplete or out of date.

Disposal

We will dispose of your information, as soon as practicable when you stop receiving a service from Lentara UnitingCare and when it is no longer required to be kept by law.

Protecting your privacy

We make all reasonable attempts to keep your information secure from unauthorised access, use, loss, alteration and interference.

Your information will be securely stored and only authorised people are allowed to access your information;

Contact Us

For further information in relation to privacy or to request a copy of our privacy policy please contact the General Manager of the program area providing services to you – telephone: (03) 9351 3600; address: PO Box 3217 Broadmeadows Vic 3047

Alternatively, privacy breaches may be reported to the office of the relevant Federal or State Privacy Commissioner.

Victorian Government
Privacy Victoria
Telephone: 1300 666 444
Postal: GPO Box 5057, Melbourne VIC 3001

Federal Government
Office of the Australian Information Commissioner
Telephone: 1300 363 992
Postal: GPO Box 2999 Canberra ACT 2601